Eventgi FAQ's & Policies

Rental Information

Welcome to our FAQ's & Privacy Policy page! When you use our party rental services, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. When you share information with us, we can make our services even better for you. For instance, we can show you more relevant search results and ads, help you connect with people or to make sharing with others quicker and easier. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy. This is important; we hope you will take time to read it carefully. Remember, you can find controls to manage your information and protect your privacy and security. We’ve tried to keep it as simple as possible.

At Eventgi Party Rental we strive to achieve customer satisfaction at all times. To help avoid any issues with your rentals and ensure that your rental and delivery goes well, we generated this list of frequent questions and answers for our customers. If you have a question that is not answered here, you may contact us at any time. We encourage all our customers to read this important information.

• How can I get a price quote?

You can feel free to call us during our normal business hours. We are open every day Monday through Saturday from 9am to 6pm and Sundays from 9am to 3pm. There is also a wish list option on our website that once is completed with your contact information we can send you the price quote. You can also send us an email with your rental inquiry to: info@eventgipartyrental.com along with the following information:

1. Event date:
2. Events start and end time:
3. Delivery address:
4. Contact phone number:
5. Rental products:

Please note that a quote does not guarantee availability. Therefore the items will not be reserve for your event until you met the required deposit

• How can I place and order?

Once you have the list of the rental items you would like to reserve, you can download an "Order form" from our website, fill out and send it to us by email to info@eventgipartyrental.com and one of our representatives will contact you to finalize the process. You can also place an order over the phone with one of our representatives by calling our customer services phone lines; Miami: (305) 884-1494 - Broward: (305) 884-1494 - Palm Beach: (305) 884-1494. You can also send us an email with your rental inquiry to: info@eventgipartyrental.com along with the following information:

1. Event date:
2. Event start and end time:
3. Delivery address:
4. Contact phone number:
5. Rental products:

Deposit required to reserve: 20% of the total (minimum of $50) or 50% for special/custom orders. Orders under $500 also be reserve by leaving a credit card on hold for 20% deposit.

Please note that a quote does not guarantee availability. Therefore the items will not be reserve for your event until you met the required deposit.

• When and how do I pay?

All deposits can be made in cash, credit card, Bank of America deposit, credit card, PayPal or corporate check with the a pre-approval of management. Remaining balance for special/ custom orders and invoices that exceed $2000 is due at least 7 days prior of your event in the form of cash, credit card, Bank of America deposit, credit card, PayPal or corporate check with the a pre-approval of management. With the exception of special/ custom orders, balance can be paid the same day of delivery with cash. The day of the delivery we DO NOT accept any other payment method except cash. Cash only! All credit card payments must be made 48 hour prior to the delivery day. All payment information should be provided to your sales representative and changes must be made prior to delivery date. If any additional charges apply for missing and/or damaged items, your representative will contact you.

• What are your showroom hours?

Eventgi Party rental showroom is located on 6905 NW 73 ct #101 Miami, FL 33166. We are open for appointments Monday through Saturday from 9am to 6pm. Although walk-ins are welcome we encourage you to call our office at (305) 884-1494 to schedule an appointment. Customer call center is available every day Monday through Saturday from 9am to 6pm and Sundays from 9am to 3pm.

• What is your minimum order?

We currently have a minimum order for delivery of $120 and $50 for pick-up. Most of our products required delivery and cannot be picked up. Also, please note, our minimums are subject to change without prior notice. Especially during the holidays. Please check with a representative before placing your order.

• How far in advance should I place my order?

We recommend placing your order as soon as possible. There are times during the year that we sell out of certain items, and because of this it is always easier to reduce your order than add on. You can reduce the quantities on your order and make changes up to 72 hours prior to delivery date.

• Can I pick up my order?

Depending on the size of your order, we do allow customer pick up. If you are picking up your order you will need to make sure you have the proper vehicle to accommodate the rental items. There are specific items that require delivery and cannot be picked up, and your sales representative will inform you of that when you call to place your reservation.

• What is your delivery procedure?

Normal delivery hours are 9am to 7 pm, Friday through Sunday. Monday through Thursday deliveries are limited. Please contact our office to check availability. Deliveries can be made 24 hours a day but there is an additional fee for deliveries outside of our normal delivery hours. Deliveries the day prior of the event is also available for an additional fee. Our delivery service consists of delivering your rental equipment to a nearby ground level site, outside the rear of our truck. Any deliveries involving stairs, elevators, or pathways with large obstacles that could prevent easy access to the drop-off locations, or excessive distances from our truck will be billed at the discretion of the administration. Deliveries with excessive distances or deliveries with set-up can be arranged, but need to be scheduled in advance – not at the time of delivery. We are glad to answer any question or request you may have.

• What is the cancellation policy?

Deposit is non-refundable. However if you need to cancel your order and you do so at least the day before your delivery date during office hours, we will keep your deposit as a credit for any other rental, and the credit will not expire. Cancelation for special/custom orders will cause a forfeit of the deposit and no credit or refund will be issued.

• Will you set up my items?

Setup and tear-down of certain items are already included in the rental price, for example: stage, dance floors, tents and bounce houses. For an additional fee, we can setup or tear-down tables and chairs for your event. This service must be arranged with an Eventgi representative prior to your delivery or pickup.

• What is the suggested max weight per patron at the inflatables?

150 lbs to 200 lbs per patron depending on the inflatable. Please ask your sales representative for an specific inflatable. And the suggested total maximum weight is 900 lbs.

• What should I do if my bounce house/ water slide deflates?

The blower tube has an automatic air flap that reduces the loss of air if the blower system goes off. In the event of a power outage or emergency take-down, direct patrons off the inflatable trough the entrance/exit opening of the inflatable. Deflation rate of inflatables is 3-5 minutes. A very common cause of power outage is done by the over use of an electrical line. To prevent this common issue please make sure the inflatable is connected to an electrical line that is not shared with any other electrical item. In case of loss of air or structure weakness of the inflatable, check for any possible opening in the Velcro or zippers around the inflatable that may cause the loss of air, and can be easily be fixed by closing the openings.

• How can I avoid injuries while using an inflatable?

1. Make sure all operators understand the proper procedures for using this inflatables, and that passengers must follow the rules.
2. Adult supervision is mandatory on any inflatable or game. The supervisor must take appropriate action at the first sign of misbehavior or violation of posted rules.
3. Avoid contact with others! Passengers must be instructed to take turns/ ride slide individually. Do NOT allow double-riding, as accident WILL happen!
4. Do not hit your head! DO NOT dive or enter unit head first, as head or neck injuries may occur.
5. Keep landing areas clear! Operators should not allow participants to land on another. Accidents will happen!
6. Instruct safety! Instruct riders to follow the safety rules located on entrance side of unit. No flipping, as injuries may occur!
7. Watch out for high temperatures! Watch for early signs of heat exhaustion and for dehydration.
8. If used by YOU the operator or customer, in any way that violates the manufacturer’s safety guidelines for safe operation, are liable for any injuries that may occur because of your negligence.

• What happens if I am experiencing a problem with your items during my party?

If you experience any difficulties with items that you have rented with Eventgi please contact our office. We are open every day Monday through Saturday from 9am to 6pm and Sundays from 9am to 3pm. If you reach us after office hours please leave a voicemail with a brief explanation of your issue and a representative will be returning your call as soon as possible.

• Are there any cleaning fees?

Normal wear and tear is expected on rental items. However excessive dirt or stains will be subject to cleaning fees. NO SILLY STRING is allowed to be used in or around our equipment. No well water is allowed in any of our inflatables/games. Our staff will contact you immediately if there is a problem with the condition in which our equipment is returned.

• How much space is recommended when setting up tables?

Make sure that all of your seating is comfortably arranged, with enough aisle space between tables (48 to 54 inches) for you and your guests (and the wait staff) to move about comfortably.

• Do I have to wash the equipment before pick up?

All dinnerware, glassware and flatware must be rinsed free of food and repackaged in their delivery containers. Linens should be free of debris and dried to prevent staining and mildew. Food service equipment must also be free of food and reasonably clean. An additional charge will be applied if items do not meet the above conditions.

• What is your broken and/or missing items policy?

All rented items must be returned. In the event rental items are missing you will be contacted by one of or representatives to arrange for their return. If items are lost or broken and cannot be returned, a replacement charge will be assessed to the invoice. Replacement charges vary by item.

• How long can I keep the rentals?

Most of the rental products are priced based on a single event use, a maximum of 8 hours. All charges are for rented items that leave our warehouse for a certain time period, whether the renter uses the item or not, so please make your selections carefully. If you desire to use rentals for a longer period of time, please contact us to receive a long-term rate quote.

• What is my responsibility as a renter upon acceptance?

Containers are provided for china, silverware, utensils, and small goods to ensure you receive your rental items undamaged, sanitized and ready to use. Responsibility of the equipment remains with the client from the time of delivery until the time of return. Please be certain that the equipment is secured when not in use and protected from the weather or vandalism. Charges will be assessed for missing, broken or damaged items, as well as linens which are lost, torn, burned or soiled beyond cleaning. The full replacement value will be charged in addition to the rental cost. For games and inflatables please follow the manufacturer instructions labeled in front of the game/ inflatable.

Please be available to count and check all items at time of delivery, otherwise all counts will be considered accurate. Our delivery personnel are instructed to stack all items in a mutually convenient location.

• Potential causes for party rental item loss or damages:

1. Candle wax as will permanently damage most linen.
2. Burned linens by cigarettes or candles will permanently damage any linen.
3. Linens stored in trash bags after the event can be confusing causing people to throw them away as garbage.
4. The use of silly string on any inflatable will damage the vinyl permanently.
5. The use of well water on any inflatable slide or bounce house will create a stain that will be almost impossible to remove.

A valid credit card is required as security for any potential damage or loss.